AURIDAN COLLABORATIVE, L.L.C
Creating Opportunity, Changing Lives
A Premier Non-Emergency Transport Service
Frequently Asked Questions (FAQ's)
What are your hours of operations?
We offer transportation 24/7. Standard rates apply during normal weekday business hours. We consider normal business hours Monday through Friday between the hours of 7 am - 5 pm Eastern Standard Time. Transports overnight, before normal business hours, after normal business hours, are accommodated at a slightly different rate.
How do I schedule rides?
You may request a ride on the website under the Booking section, call us, or send a text message. The number you can call or text is (804) 742 - 0291. Trips requested online will be approved based on driver availability. We will send you an email, or phone call to confirm your trip. We can not confirm your trip until a payment is made. Drivers do not accept or handle payments.
I need a price estimate. How do I get one?
You may request a quote on the website under the Booking section. Enter the information for your ride on the Request a Quote Form, and we will provide you pricing based on your transport needs. You can also call us for a quote, chat with us on the messaging feature on the website, or send us a text. We will need your transport details for pick-up and drop-off locations. We will be able to provide a price relating to your transport needs.
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Do you have any promotions or discounts?
Of course! We offer the Elite Membership Plan, and Premium Membership Plan. These plans offer bundled savings for frequent transports on a pay-per week basis. You will find current promotional plans in the Booking Section under One-Way Transport and Round-Trip Transport Services. Under extenuating circumstances, low income passengers may be granted a free ride to a critical care appointment that is not an emergency. Free rides are not a guarantee, and subject to review and approval. All transports, promotions, and plans are based on the nearest driver's availability. Be the first to know about upcoming promotions and free rides by signing up and create an account with us as a member to receive eligible promotions during special weeks. To create a member account, go to the main page and click on "Member log In" at the top.
When should I call to schedule a trip?
We recommend scheduling a transport with us as far in advance as possible to guarantee driver availability and confirm scheduling. However, on average we ask that you schedule trips within 48-72 hours before an appointment or transport. This ensures efficient scheduling and driver availability. We also accommodate same-day trip requests, however driver availability may not be guaranteed or wait time for a driver may be longer than usual to accommodate a last minute transport. We are happy to help in any way we can. We strive to significantly minimize passengers waiting on Drivers for return trips. To assist us in serving you in a timely fashion, we recommend scheduling return trips with an estimated time you'd like to be picked up.