Non-Emergency Medical Transportation (NEMT)
Our NEMT service is aimed at increasing transportation access to medical services and community programs. This premier service has proven to remove transport barriers that hinder equal access to healthcare, medical examinations, and treatment, prevent missed medical appointments, and optimize social determinants of health where patients and passengers live, learn, and work.
Patients and passengers may be picked up from home or the pick-up location of their choice, taken to their medical services, and then dropped off at home or the drop-off location of their choice after they receive services. We offer varying levels of accommodations.
We accept requests for transport to a non-medical destination like the grocery store, shopping mall, to meet a friend, community events, and more. Trip request needs are accommodated.
This premier service is not used for emergency transportation. If immediate transport is needed for an emergency or any worsening conditions that threaten limb(s) or life, call 9-1-1.
For medical emergencies, dial 911.
Levels of Service
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Ambulatory
The passenger can get in and out of the vehicle independently on their own, without any external assistance.
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Wheelchair
The person is unable to safely transfer from the wheelchair into a vehicle. This type will be transported in their wheelchair. All wheelchairs will be safely secured in the vehicle for all transports.
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Stretcher
If you or a loved one will need to be transported on a stretcher but does not require medical care or monitoring. This type will be transported on a van-stretcher vehicle.
Non-Emergency Medical Transportation
Common Terms Definitions
Levels of Assistance
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Curb-to-Curb
The driver will courteously open the vehicle door and assist you or your loved one in and out of the vehicle at the curbside. Drivers will wait to observe you or your loved one entering the treatment facility or residential site.
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Hand-In-Hand
The driver will receive the passenger from a person at the pick-up location and hand them off to a caregiver, or facility staff at the door of the drop off location. Drivers are not to lose sight of their vehicle for hand-to-hand transports.
Door-to-Door
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The driver is trained to courteously assist you or your loved one to the door of the designated entrance of the pickup or drop-off location. The driver will assist you or your loved one throughout the transport and to the door of the destination. Drivers are not to lose sight of their vehicles for door-to-door transport.